Product Support Specialist I Opportunities for Life Science Graduates
Position Title: Product Support Specialist I
Company Name: Advarra India Pvt. Ltd.
Company Address: XHFX+5RR, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001
Detailed Job Description
Are you a recent Life Science graduate with a passion for technology and a desire to make a difference in healthcare? We are seeking dedicated individuals to join our team as Product Support Specialists. In this role, you’ll have the opportunity to provide critical support to healthcare professionals, gain insights into clinical trials and healthcare industries, and contribute to improving patient care. If you’re a proactive, self-motivated, and people-oriented individual, we invite you to explore this exciting career opportunity with us.
Role: Product Support Specialist I
Industry Type: Life Sciences/Healthcare
Department: Product Support
Employment Type: Full-Time
Role Category: Customer Support
- UG: Life Science Graduate/Post-graduate
Experience: Up to 1 year of work experience/internship
- Customer Support
- Healthcare Industry
- CRM Systems
- Communication Skills
- Technical Troubleshooting
- Microsoft Office
- Clinical Trial Knowledge
As a Product Support Specialist I, you will play a vital role in providing exceptional support to our customers in the healthcare industry. Here are the responsibilities and qualifications for this position:
Principal Duties & Responsibilities:
1. Customer Support:
- Provide telephone, email, and live chat support to healthcare professionals.
- Address customer issues and resolve them in a timely and efficient manner.
- Escalate highly technical issues or those beyond Tier-1 support to the appropriate internal teams.
- Provide end user application training.
- Utilize the company’s CRM system to record and escalate customer cases.
- Take ownership of customer cases until resolution.
- Communicate effectively with healthcare professionals and understand healthcare work processes.
- Gain knowledge of clinical trials and healthcare industries.
- Collaborate with internal stakeholders as required.
Knowledge, Skills, Abilities:
- Self-motivated and proactive.
- Exceptional written and verbal communication.
- People oriented, with a friendly personality.
- Quick learner with a high attention to detail; ability to multi-task.
- Ability to be both a team player and an individual contributor.
- Experience taking customer support calls and achieving superior customer satisfaction scores.
- Experience as a user of complex computer applications.
- Understanding of modern software design concepts desired.
- Experience with Microsoft Office suite.
- High energy and positive attitude towards working in a culturally diverse environment.
- High on commitment and integrity with an excellent work ethic.
- Expected to work independently, as well as in a team environment.
- Excellent organizational and administrative abilities.
- Ability to liaise with key stakeholders across the organization.
Working Hours: Should be willing to work in shifts (including but not limited to Night shifts)