Medical Information Specialist – US Shift (6 PM to 3 AM)
Shift timing: 6:30 PM to 3:30 AM. Work in Night shifts (to support US and CANADA regions) if required by the project. Entry level (Freshers only)
The role of a Medical Information Specialist (MI) is crucial in bridging the gap between healthcare professionals, patients, and the pharmaceutical industry. As an MI, you will play a vital role in sharing medical information and ensuring the accurate documentation of adverse events. This article explores the responsibilities and opportunities associated with being a Medical Information Specialist.
Overview of the Medical Information Specialist role
As a Medical Information Specialist, your primary responsibility will be to provide phone support to healthcare professionals and patients. This will involve receiving and tracking medical inquiries, adverse events, product quality complaints, and other related calls. Your expertise will help address the queries and concerns of healthcare professionals and patients, ensuring they receive accurate and timely information.
Responsibilities of a Medical Information Specialist
- Phone support to health care professionals and patients: In this role, you will be responsible for handling medical inquiries, adverse events, product quality complaints, and other types of calls. However, it’s important to note that this role does not include commercial sales support.
- Documentation of adverse events and product quality complaints: Accurate documentation is crucial in ensuring the safety of marketed products. You will be required to document adverse events, product quality complaints, and medical inquiries in structured forms. This information will then be shared with the Safety team for further processing.
- Communication with investigative sites: As a Medical Information Specialist, you may receive incoming telephone calls, faxes, or emails from various sources, including investigative sites. Effective communication is essential to gather the necessary information and address any concerns or queries.
• Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff and assist managers with appropriate allocation of resource.
• Build a positive, collaborative team environment with other Lifecycle safety team members
• Work in Night shifts (to support US and CANADA regions) if required by the project. Shift timing: 6:30 PM to 3:30 AM and 5:30 PM to 2:30 AM (during daylight savings time)
• Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives and identification and implementation of process efficiencies